A) My lock does not have a serial number:
     To provide enhanced long–term security, Master Lock has discontinued imprinting a serial number on the lock body on combination locks sold through retail locations. For greater convenience, we encourage consumers to store their combination at our secure website, Combolocker.com, which is easy to use and offers 24/7 access. Unfortunately, we are unable to provide combinations for non–serialized locks, if the user did not register with Combolocker.com.

B) My lock has a serial number:
     Use current instructions (see below)
Due to increased security concerns nationwide, Master Lock recognizes the heightened need for additional safety measures. We no longer provide lock combinations in response to phone, fax, or email requests. Please follow the procedure outlined below to obtain the combination to your lock and submit your request to: Procedure:

• Print out the Lost Combination Form from a printer friendly page, or download the PDF file.
• Have your Lost Combination Form notarized by a Notary Public to prove that you are the owner of the lock (you can include up to 6 combinations on one notarized form).
  
  • Note: Inmates at a correctional facility - in addition to the lost combination form, you must submit your request on official prison letterhead. In lieu of notarization, the form must be signed by a prison official.
• Photocopy the serial number on the back case of your combination lock. This copy MUST clearly show that the lock is not attached to anything. Be sure to hand write the serial number on the photocopy.
• Mail the original completed, notarized Lost Combination Form and the photocopy of the back of your lock to the address above.

Note: It will take approximately 4 to 6 weeks to process your request for a combination.

Note: If the form is not fully completed and notarized with a raised seal or rubber stamped seal, or if the serial number is not legible on the photocopy, your request will not be honored. Master Lock does not reimburse for any Notary fees.

(Try our combination registration site at combolocker.com, a free service from Master Lock!)