Frequently Asked Questions
- Lost Combinations
- Lost Keys & Key Replacement
- Defective or Non-Functioning Locks
- Warranty Information
- More Information on Master Lock Products
- How to Find or Buy Master Lock Products
- School & Locker Locks
- Master Lock Door Hardware & Door Locks
- Security Tips
|Question:||I bought some Master Lock door hardware a few years ago, and it's not functioning properly. How do I get it replaced?|
|Answer:|| In December 1997, Master Lock sold off an older division which made door hardware products. However, we are still honoring the warranty. Please call 1-800-308-9244 for information regarding warranty.
Note: We do not have any replacement parts available for door hardware products purchased prior to 1997.
If you purchased Master Lock door hardware products after March 2, 2006, you can find more information regarding these products at www.masterdoorlock.com. Master Lock door hardware products are also sold at select stores nationwide.