Service & Support

FAQs

Q: My school has combination locks and we have lost the chart booklet that lists all of the serial numbers and their respective combinations. How can we obtain a new chart booklet?

Category: School & Locker Locks

A:

To obtain a new combination chart booklet, fax your request on official letterhead along with the completed Chart Request Form to 1-800-308-9245. The cost for hardcopy charts is $50 ($100 for full end user history). A remittance request for the fee will accompany your chart. Please allow 2-4 weeks from the receipt of your request to process your chart.

Q: My school is interested in purchasing locks for our lockers. How may I obtain a quote?

Category: School & Locker Locks

A:

Send a note to our E-Commerce Team. Include your name, address, phone number, the model number of the lock you are interested in, the key number if you have an existing system, and the quantity. Your note will be forwarded to the Master Lock Sales Representative in your area.

Q: My school purchased built-in combination locks for our lockers, but our maintenance staff does not know how to install them. Do you have instructions you can send to me?

Category: School & Locker Locks

A:

Print or view the installation instructions for our built-in locker locks.

Q: We have built-in combination locks on our lockers and would like to change the combinations. Do you have instructions on how to do that?

Category: School & Locker Locks

A:

View the instructions on how to change the combinations on your built-in locker locks.