More Information on Master Lock Products FAQs

Q: How can I obtain an Anti-Theft steering wheel lock guarantee form?

A:

To download the Anti-Theft guarantee form in PDF format, click on the link that applies to your product below.

Q: How can I obtain digital images of your products for my web site, catalog, or advertising flyer?

A:

Master Lock is proud to offer a faster and more efficient way of obtaining needed product images for catalogs, web sites, and presentations. These images can be downloaded instantly from our digital image library at Masterlockimages.com.

Q: How can I obtain a Laser Engraving Order Form for your ProSeries® Aluminum, Solid Brass, Weather Tough or Shrouded padlocks?

A:

View form for the ProSeries® Aluminum & Solid Brass Padlocks Laser Engraving Form and view form for the Pro Series® WeatherTough/Shrouded Padlocks Laser Engraving Form.

Q: How can I obtain a Laser Engraving Order Form for your model S31, S33, 406, 410, 411 and S6835-6835 Safety Padlocks?

Q: How can I find instructions on rekeying a padlock and what is included in your rekeying kits?

A:

Q: How do I install my mounting bracket for my u-bar or cable?

A:

View instructions on how to use the Universal Mounting Bracket for U-locks and cable locks.

View instructions on how for using the Mounting Bracket for U-locks.

Q: Who do I contact regarding a link exchange opportunity for one of your websites?

A:

Please forward a detailed note to our E-Commerce Team.

Q: Who do I contact at Master Lock to discuss a promotional idea or new invention?

A:

Please forward a detailed note to our E-Commerce Team.

Please do not provide any information regarding your idea or invention. We will contact you with the necessary paperwork.

Q: What is pepper spray?

A:

Pepper spray is an organic inflammatory agent that produces an incapacitating effect without relying on pain inducement. It causes temporary blindness, tearing of the eyes, coughing, gagging, and possible vomiting. In addition, pepper spray also cause shortness of breath, confusion and disorientation. These effects last approximately 10 to 15 minutes providing the victim enough time to get away and get help!

Q: Is it legal to carry pepper spray?

A:

It is legal to carry pepper spray in all 50 states. There are specific state laws and regulations regarding the purchase, possession, and use of pepper spray. Please check with your local law enforcement for current regulations.

Q: How do you use pepper spray?

A:

American Defender’s upright design enables you to directly fire the unit. Point the nozzle at the attacker’s face and press the actuator button. A heavy burst of powerful protection will spray from the range of 8-12 feet. Effects are immediate and include: temporary blindness, tearing of the eyes, coughing, gagging, possible vomiting, shortness of breath, confusion and disorientation. These effects last approximately 10 to 15 minutes providing the victim enough time to get away and get help!

Q: How do I send a resume or apply for a job opening at Master Lock?

A:

View the Career Opportunities section of our web site.

Q: How do I use the battery jump slot on my dialSpeed electronic combination lock?

A:

View instructions on how to use the battery jump slot on your 1500eDBX dialSpeed electronic combination lock.

Q: How do I retrieve my Backup Master Code?

A:

View instructions on how to retrieve your Backup Master Code for the 1500eDBX dialSpeed electronic combination lock.

Q: How do I install my door bar?

A:

View instructions on how to install 265DCCSEN door bar.

Q: How do I change the battery on my dialSpeed electronic combination lock?

A:

View instructions on how to change the battery on your 1500eDBX dialSpeed electronic combination lock.

Q: How do I add, change or delete a code on my dialSpeed electronic combination lock?

A:

View instructions on how to add, change or delete a code on your 1500eDBX dialSpeed electronic combination lock.

Q: How can I contact Master Lock with my question?

A:

Send your question to Master Lock. You can expect a reply within 2 business days.

Q: How do I download videos from masterlock.com and save them for my own use?

A:

Under the video that you would like to download, right click on the “Download Video” link and choose “Save Link As”. From there, you can save the video to your computer.

For further instructions, view our “How to Download Master Lock Videos” guide.

Q: Does Master Lock sell plastic covers for their padlocks?

A:

No, however you may be able to buy them online. Try using a search engine to locate a retailer.

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