Battery Support

Replace Battery

When the battery has less than 20% of estimated life remaining:

  1. The center LED on the lock keypad will light yellow.
  2. An email notification will be sent to the lock owner.
  3. A Low Battery icon will appear in the app.
  4. A Low Battery warning will appear in the lock's history.

To replace the battery on the 5440 and 5441 series lock boxes:

  1. The clear button on the lock keypad will light yellow to indicate low battery.
  2. Unlock and open the lock box door.
  3. Use a flat-head screwdriver to open the battery compartment on the inside of the lock box door and remove the old battery. Press and hold any button on the keypad to discharge any residual stored energy.
  4. Install a new CR123A battery making sure to orient the positive and negative terminals appropriately per the guide molded into the battery compartment door.
  5. Close the battery compartment and re-fasten the flat-head screw.

*Please note that after installing a new battery, the low battery icon will no longer display in the app, after the app and the lock communicate with each other. However, it will take between 2 and 72 hours for the yellow LED to stop displaying on the lock itself.

Unlock With External Battery (Battery Jump)

To unlock the 5440 and 5441 series lock boxes with an external battery:

  1. If the battery dies when the lock box is locked, hold a new 9-volt battery with the positive and negative terminals touching the corresponding metal jump plates on the bottom of the lock box.
  2. With an authorized smartphone in range, press any button on the lock box. If lock does not unlock, enter the Primary Code on the keypad.
  3. When unlocked, open the lock box and follow the instructions to install a new CR123A battery.
  4. Close and re-fasten the battery compartment.

*Please note that after installing a new battery, the low battery icon will no longer display in the app, after the app and the lock communicate with each other. However, it will take between 2 and 72 hours for the yellow LED to stop displaying on the lock itself.