Frequently Asked Questions

FAQs Categories

Question: How can I obtain an Anti-Theft steering wheel lock guarantee form?
Answer: To download the Anti-Theft guarantee form in PDF format, click on the link that applies to your product below.
Question: How can I obtain digital images of your products for my web site, catalog, or advertising flyer?
Answer: Master Lock is proud to offer a faster and more efficient way of obtaining needed product images for catalogs, web sites, and presentations. These images can be downloaded instantly from our digital image library at Masterlockimages.com.
Question: How can I obtain a Laser Engraving Order Form for your ProSeries® Aluminum, Solid Brass, Weather Tough or Shrouded padlocks?
Answer: Click here for the ProSeries® Aluminum & Solid Brass Padlocks Laser Engraving Form and click here for the Pro Series® WeatherTough/Shrouded Padlocks Laser Engraving Form.
Question: How can I obtain a Laser Engraving Order Form for your model S31, S33, 406, 410, 411, 6835 and 6836 Safety Padlocks?
Answer: To obtain a Laser Engraving Form for your model, please click on the correct form below:
Question: How can I find instructions on rekeying a padlock and what is included in your rekeying kits?
Answer: Click here for instructions on how to rekey our standard rekeyable padlocks using Master Lock Model #291 Rekeying kit.

Click here for instructions on how to rekey our Patented Python Adjustable Locking Cable Removeable, Rekeyable Disc Tumbler Cylinder and our 30 series locks (34AT, 35AT, 36AT and 39AT) using our Master Lock Model #8491 Rekeying Parts Kit.
Question: Does Master Lock sell plastic covers for their padlocks?
Answer: No, however you may be able to buy them online. Try using a search engine to locate a retailer.
Question: How can I contact Master Lock with my question?
Answer: Please click here to send your question to Master Lock. You can expect a reply within 2 business days.
Question: How do I add, change or delete a code on my dialSpeed electronic combination lock?
Answer: Click here for instructions on how to add, change or delete a code on your 1500eDBX dialSpeed electronic combination lock.
Question: How do I change the battery on my dialSpeed electronic combination lock?
Answer: Click here for instructions on how to change the battery on your 1500eDBX dialSpeed electronic combination lock.
Question: How do I install my door bar?
Answer: Click here for instructions on how to install 265DCCSEN door bar.
Question: How do I install my mounting bracket for my u-bar or cable?
Answer: Click here for instructions on how for using the Universal Mounting Bracket for U-bars and cable Locks.

Click here for instructions on how for using the Mounting Bracket for U-locks.
Question: How do I retrieve my Backup Master Code?
Answer: Click here for instructions on how to retrieve your Backup Master Code for the 1500eDBX dialSpeed electronic combination lock.
Question: How do I send a resume or apply for a job opening at Master Lock?
Answer: Click here to view the Career Opportunities section of our web site.
Question: How do I use the battery jump slot on my dialSpeed electronic combination lock?
Answer: Click here for instructions on how to use the battery jump slot on your 1500eDBX dialSpeed electronic combination lock.
Question: How do you use pepper spray?
Answer: American Defender’s upright design enables you to directly fire the unit. Point the nozzle at the attacker’s face and press the actuator button. A heavy burst of powerful protection will spray from the range of 8-12 feet. Effects are immediate and include: temporary blindness, tearing of the eyes, coughing, gagging, possible vomiting, shortness of breath, confusion and disorientation. These effects last approximately 10 to 15 minutes providing the victim enough time to get away and get help!
Question: Is it legal to carry pepper spray?
Answer: It is legal to carry pepper spray in all 50 states. There are specific state laws and regulations regarding the purchase, possession, and use of pepper spray. Please check with your local law enforcement for current regulations.
Question: What is pepper spray?
Answer: Pepper spray is an organic inflammatory agent that produces an incapacitating effect without relying on pain inducement. It causes temporary blindness, tearing of the eyes, coughing, gagging, and possible vomiting. In addition, pepper spray also cause shortness of breath, confusion and disorientation. These effects last approximately 10 to 15 minutes providing the victim enough time to get away and get help!
Question: Who do I contact at Master Lock to discuss a promotional idea or new invention?
Answer: Please click here to forward a detailed note to our E-Commerce Team.
Question: Who do I contact regarding a link exchange opportunity for one of your websites?
Answer: Please click here to forward a detailed note to our E-Commerce Team.