At Master Lock, the health and safety of our associates is always a priority. During this rapidly evolving time, we’re taking the necessary precautions to help reduce the spread of COVID-19 in our communities and our facilities while continuing to meet our customers’ needs. For the latest information and resources regarding COVID-19, please visit the CDC website.

Biometric Locks FAQs

Q: How do I add fingerprints to my padlock?

A:

View instructions or instructional video for how to add your fingerprints and additional user fingerprints on your 4901DLH Biometric Padlock. You can add up to 10 fingerprints to enable sharing access with family, friends, or employees in a home, school or business environment.

Q: How do I change my preset combination code?

A:

View instructions or instructional video on how to change your combination on your 4901DLH Biometric Padlock.

Q: How do I delete fingerprints from my padlock?

A:

View instructions or instructional video on how to delete your fingerprints on your 4901DLH Biometric Padlock.

Q: How do I change the battery on my Biometric Padlock?

A:

View instructions or instructional video on how to change the battery on your 4901DLH Biometric Padlock.

Q: How do I retrieve my Backup Master Code?

A:

View instructions on how to retrieve your Backup Master Code for the 4901DLH Biometric Padlock.

FAQs by Category

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