Lost Keys & Key Replacements

Can I order a new Master Lock lock that will work with my existing key?

It may be possible to order products that can be opened by an existing Master Lock key. Take your existing key and lock to a hardware store (Ace, True Value, Do it Best, etc.), locksmith or other outlet that sells Master Lock products. Ask them to order the product with the same key number that is on your key. Please call ahead, as not every retailer will provide this service.

My hardware store no longer provides key replacement. What should I do now?

You may try another hardware store in your area. Or you can try calling a locksmith. Because they work with locks every day, they may be able to help. We recommend calling these locations to see if they provide this service. Please note there may be a service fee.

My hardware store could not get a new key for my lock. What should I do?

Check with a local locksmith to see if they can duplicate a replacement key. Sometimes, replacement keys are not available for every model of lock. If this is the case, you may need to purchase a new lock.

I lost both keys to my Master Lock lock. Now I'm unable to get some important items out of storage. What should I do?

If you recorded the key number, you may be able to get replacement keys from a hardware store or locksmith. If you didn't record the number, contact a locksmith to remove your lock. Please note there will likely be a fee for this service.

I lost the keys to my Master Lock lock and don't know the key number. Will Master Lock send me a replacement?

No. Without the key number, there is no way for Master Lock to know which key will open your lock. There is not a master key that will open all Master Lock products.

I lost the keys for my Master Lock padlock. Can I get new keys?

It may be possible to get replacement keys for your Master Lock padlock. You will need to know your key number. The key number is stamped on the original keys. If you know the key number, a Master Lock distributor can order a duplicate cut key direct from Master Lock.

If you do not have your original key, a locksmith or a hardware store may be able to impression your lock and create a new key. Note that not all locksmiths or hardware stores will impression locks, and they will charge a fee if they do.

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