Lost Keys & Key Replacements
Have you lost the key to your lock? Need a replacement key? We’re here to help.
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Key Replacements
It may be possible to order products that can be opened by an existing Master Lock key. Take your existing key and lock to a hardware store (Ace, True Value, Do it Best, etc.), locksmith or other outlet that sells Master Lock products. Ask them to order the product with the same key number that is on your key. Please call ahead, as not every retailer will provide this service.
You may try another hardware store in your area. Or you can try calling a locksmith. Because they work with locks every day, they may be able to help. We recommend calling these locations to see if they provide this service. Please note there may be a service fee.
Check with a local locksmith to see if they can duplicate a replacement key. Sometimes, replacement keys are not available for every model of lock. If this is the case, you may need to purchase a new lock.
Lost Keys
If you recorded the key number, you may be able to get replacement keys from a hardware store or locksmith. If you didn't record the number, contact a locksmith to remove your lock. Please note there will likely be a fee for this service.
No. Without the key number, there is no way for Master Lock to know which key will open your lock. There is not a master key that will open all Master Lock products.
It may be possible to get replacement keys for your Master Lock padlock. You will need to know your key number. The key number is stamped on the original keys. If you know the key number, a Master Lock distributor can order a duplicate cut key direct from Master Lock.
If you do not have your original key, a locksmith or a hardware store may be able to impression your lock and create a new key. Note that not all locksmiths or hardware stores will impression locks, and they will charge a fee if they do.
Product Support
Set-your-own combination instructions, combination reset, lost combination help
Lock maintenance, warranty information, part replacements
Combination charts, lock service, lock replacements
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Adding & removing users, app support, lock settings
Replacement parts, commercial door lock service, residential hardware support
