Lost Combinations FAQs

Q: I've forgotten the combination to my standard dial combination lock. How do I obtain the combination for personal use?

A:

 

A) My lock does not have a serial number

To provide enhanced security long-term, Master Lock discontinued imprinting a serial number on the lock body of combination locks sold through retail locations. For greater convenience, we encourage consumers to store their combination(s) at our secure web site, MasterlockVault.com, which is easy to use and offers 24/7 access. Unfortunately, we are unable to provide combinations for non-serialized locks. Please see examples of a serial number if you are unsure if your lock features one.

B) My lock has a serial number

Please see examples of a serial number if you are unsure if your lock features one.

Choose from one of the two options below to obtain your combination:

Note: Due to increased security concerns nationwide, Master Lock recognizes the heightened need for additional safety measures. We cannot provide lock combinations in response to phone, fax or email requests.

1) Visit a Master Lock distributor/retailer

  • Bring the lock to a Master Lock distributor or retailer and confirm that they offer the lost combination service. If they do not, follow step 2. The lock must not be attached to anything.
    IMPORTANT: If the lock is not brought to the retailer or distributor, we will not release the combination.
  • Ask the distributor or retailer to contact Master Lock for the combination on your behalf and we will validate ownership through them. US distributors may call 1-800-308-9244. Canadian distributors may call 1-800-227-9599.
  • Please note that although Master Lock does not charge for this service, some distributors or retailers may charge a fee.

2) Submit a Lost Combination Form

  • Confirm that your lock features a serial number prior to submitting a Lost Combination Form. Please see examples of a serial number if you are unsure if your lock features one.
  • Print out the Lost Combination Form.
  • Have your Lost Combination Form notarized by a Notary Public to prove you are the owner of the lock. You can include up to 6 combinations on one notarized form.
  • Note for inmates at a correctional facility: In addition to the Lost Combination Form, you must submit your request on official prison facility letterhead. In lieu of notarization, the Lost Combination Form must be signed by a prison facility official.
  • Submit your form to:

    Master Lock Warehouse
    1600 W. La Quinta Rd.
    Suite/WHSE #1
    Nogales AZ 85621

  • Once the request is received your combination will arrive in approximately 4-6 weeks.

Q: How can I obtain my lost combination when my lock is attached to my locker, bike, cabinet, etc.?

A:

For security reasons Master Lock will not provide lost combinations if the lock is attached to anything.

Q: I live outside of the US, can you e-mail the combination to me?

A: Due to increased security concerns nationwide, Master Lock recognizes the need for additional safety measures. Forward a note to our E-Commerce Team for further instructions.

Q: How long will it take to receive my combination?

A: It will take approximately 4 - 6 weeks for you to receive your combination once we receive the information.

Q: What is a Notary Public?

A: A Notary Public is a state official authorized to witness the signing of important documents such as acknowledgements and jurats, administer oaths and affirmations, certify affidavits or depositions, and certain other powers as provided for by law. You can usually find a Notary at your bank and/or library (please call ahead).

Q: What is the dialing sequence to open a standard combination lock?

A:

Please follow the steps outlined below:

  1. Turn the dial 3 times to the right and stop on the first number of the sequence.
  2. Turn the dial to the left, pass the first number of the sequence and stop on the second number.
  3. Turn the dial to the right and stop on the third number of the sequence.
  4. Pull up on the shackle.

Q: What should I do if I can't get a legible photocopy of my lock?

A:

We suggest that you lighten the copy as much as possible. If you can not read the serial number after you make the copy - that is ok, just write it on the side of the copy. What we need more importantly, is to clearly see that it is not attached to something.

Q: Can Master Lock reset my Set-Your-Own combination lock and send it back to me?

A: Unfortunately, your lock is a set-your-own combination lock. Once you have set the combination, we cannot reset it for you!

Q: My hardware store or home center no longer provides combination look-up service. What should I do now?

A:

If your lock has a serial number, you can submit a lost combination form through our website. Important: the lock must not be attached to anything.

Please see examples of a serial number if you are unsure if your lock features one.

Note: Due to increased security concerns nationwide, Master Lock recognizes the heightened need for additional safety measures. We cannot provide lock combinations in response to phone, fax or email requests.

Submit a Lost Combination Form

  • Confirm that your lock features a serial number prior to submitting a Lost Combination Form. Please see examples of a serial number if you are unsure if your lock features one.
  • Print out the Lost Combination Form.
  • Have your Lost Combination Form notarized by a Notary Public to prove you are the owner of the lock. You can include up to 6 combinations on one notarized form.
  • Note for inmates at a correctional facility: In addition to the Lost Combination Form, you must submit your request on official prison facility letterhead. In lieu of notarization, the Lost Combination Form must be signed by a prison facility official.
  • Submit your form to:

    Master Lock Warehouse
    1600 W. La Quinta Rd.
    Suite/WHSE #1
    Nogales AZ 85621

  • Once the request is received your combination will arrive in approximately 4-6 weeks.

Q: I've lost the reset tool for changing the combination on my resettable lock model 175, 176, 177, or 178. How can I get a new one?

A:

Contact your local hardware store or locksmith. (Master Lock's part number for the reset tool is K175).

Q: Someone was playing around with my resettable combination lock and accidentally reset the combination. Now, I don't know the correct combination. Is there any way to reset this lock back to 0 and assign a new combo?

A: Unfortunately, this lock is not resettable without knowing the combination that was assigned by the owner. It's most likely that you will need to purchase a new lock.

Q: I've lost the combination to my Set-Your-Own combination lock. Can you tell me what it is?

A:

Resettable combination locks have a combination that is assigned by the owner of the lock. Therefore, Master Lock does not have record of the combination that the owner set. The lock cannot be reset unless it is in the open position. If your lock is attached to something, you will need to call a locksmith for removal. Please note that Master Lock does not reimburse for Locksmith services and/or fees.

Q: How do I open a high security combination lock model 2002 or 2010?

A:

To open a high security combination lock model 2002 or 2010, follow these steps:

  1. Turn the dial 3 times to the right and stop on the first number of the sequence
  2. Turn the dial to the left, pass the second number of the sequence and stop on it the second time around
  3. Turn the dial to the right and stop on the third number of the sequence
  4. Turn the dial to the left until it stops
  5. Hold dial at stop and pull up on shackle to open lock

Q: How do I open a Titanium Series combination padlock model #2050XD or 2051XD?

A:

To open a Titanium Series combination padlock model #2050XD or 2051XD, follow these steps:

  1. Turn the dial 3 times to the right and stop on the first number of the sequence
  2. Turn the dial to the left, pass the second number of the sequence and stop on it the second time around
  3. Turn the dial to the right and stop on the third number of the sequence
  4. Push the button while pulling the shackle

Q: Our health club needs to obtain more than 6 combinations for our locks. How can I get them?

A:

Requests for more than 6 combinations are considered a chart. Fax your request on official letterhead along with the completed Chart Request Form to 1-800-308-9245. The cost for hardcopy charts or charts on CD is $50. A remittance request for the fee will accompany your chart. E-Mail charts are free of charge ($100 if full history is requested). Please allow up 2-4 weeks from the receipt of your request to process your chart.

Q: What are some suggested password combinations for "Set-Your-Own" combination lock model #643DWD and #4691DWD?

A: Some of password combination suggestions can be found in within the 643DWD instructions.

Q: How do I obtain the Activation Code for my Bluetooth Smart 4400 or 4401 padlocks?

A:

You can obtain the Activation Code through one of the following options:

1) Visit a Master Lock distributor/retailer

  • Bring the lock to a Master Lock distributor or retailer. The lock must not be attached to anything.
  • Ask the distributor or retailer to contact Master Lock for the Activation Code on your behalf using the Lock/Device ID which is engraved on the back of the lock and noted in the app under About This Lock as "Device". The Lock/Device ID starts with the letter A and is followed by 5 numbers or letters. US distributors may call 1-800-308-9244. Canadian distributors may call 1-800-227-9599.
  • Please note that although Master Lock does not charge for this service, some distributors or retailers may charge a fee.

– OR –

2) Submit an Activation Code Retrieval Form

  • Print out the Activation Code Request Form from a Printer Friendly Page or download the Bluetooth Activation Request Form.
  • Have your Activation Code Request Form notarized by a Notary Public to prove you are the owner of the lock. You can include up to 6 Activation Codes on one notarized form.
    *Note for inmates at a correctional facility: In addition to the Activation Code Request Form, you must submit your request on official prison facility letterhead. In lieu of notarization, the Activation Code Retrieval Form must be signed by a prison facility official.
     
  • Mail your form to:
    Master Lock Company, LLC
    Bluetooth Smart Padlock Activation Code Request
    6744 S Howell Avenue
    Oak Creek, WI 53154
  • Once the request is received, your Activation Code will arrive in approximately 1-2 weeks (if selecting mail as the delivery method.)

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