Lost Keys & Key Replacement FAQs
Q: I lost the keys for my padlock. Is it possible to obtain new keys?
Q: I've lost the keys that came with my lock and I do not know my key number. Can I send my lock to Master Lock to have keys made?
Q: Can I order a new lock that will work with my existing key?
Q: We lost both keys to our lock during a move. Now we are unable to get some important records out of storage. What should we do?
If you did not record the key number, which was stamped on the original keys that came with your lock, it is not possible to obtain replacement keys. Contact your local hardware store/locksmith for removal. If you know the key number, a hardware store/locksmith can duplicate most keys.
Q: My hardware store no longer provides key replacement service. What should I do now?
Occasionally, a store will stop offering this service due to lack of demand or time constraints. In this case, we suggest calling a locksmith who is used to handling this type of request. To save time, always call ahead to ensure that your particular store provides these types of services.
Q: How can I get a new key for my lock if the locksmith or hardware store could not find a replacement?
Q: I have a combination lock that has a keyway in the front or the back. Is it possible to get a key for my lock?
These locks are registered to a particular business or school and the keys are reserved for their use only.
Yes, it is possible to purchase up to 12 additional keys if you are the registered end user (i.e. a school or institution). Send us a fax on your official letterhead requesting the keys you need. Be sure to include the exact key numbers and any information that will help us find your user registration. The cost is $8.44 per key plus a $5.00 flat fee for shipping, regardless of the number of keys being ordered. Fax your request to 1-800-308-9245, or email to email@example.com to the attention of Customer Service/Registered Keys.
A remittance request will accompany your keys. Payment can be made by check or money order (at this time, credit card payments are not accepted).
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