Lost Keys & Key Replacements
Have you lost the key to your lock? Need a replacement key? We’re here to help.
Top Videos for Lost Keys & Key Replacements
Lost Keys
You can securely store your combination or key number with us so that you never lose it. If you lose your key, the number can be used at a locksmith or a hardware store for a new one.
If you still have a physical key, you should be able to get it duplicated from a local hardware store or locksmith. If you don’t have a key to reference, then another option is knowing your key number to place a special order via a authorized distributor.
If both are not an option, then contacting a locksmith to open or remove your lock would be your resolution.
If you recorded the key number, you may be able to get replacement keys from a hardware store or locksmith. If you didn't record the number, contact a locksmith to remove your lock.
Please note there will likely be a fee for this service.
No. Without the key number, there is no way for Master Lock to know which key will open your lock. There is not a master key that will open all Master Lock products.
Key Replacements
Most lock models have an option to match an existing key when ordering new locks. With a wide variety of locks Master Lock offers, we recommend contacting a distributor or our call center for confirmation.
We do not supply replacement keys directly to customers. Instead, you may try another hardware store in your area or contacting a locksmith to see if they can produce a replacement key.
Check with a local locksmith to see if they can duplicate a replacement key. Sometimes, replacement keys are not available for every model of lock. If this is the case, you may need to purchase a new lock.
Product Support
Set-your-own combination instructions, combination reset, lost combination help
Lock maintenance, warranty information, part replacements
Combination charts, lock service, lock replacements
Bluetooth locks & lock boxes, padlock service
Adding & removing users, app support, lock settings
Replacement parts, commercial door lock service, residential hardware support
Do you need cLOTO support?
Batteries, warranty information, lost key or combination help
