Lost Keys & Key Replacement FAQs

A: It may be possible to obtain replacement keys for your padlock only if you know the key number. The key number is stamped on the original keys provided with your lock. If you do not know the key number, it is possible to obtain additional keys from a locksmith who can impression your lock. If you do know the key number, go to a locksmith or local hardware store to order keys. Please note that the locksmith will charge you a fee for this service. Not all Locksmiths, Hardware Stores or Home Centers offer this service; please phone ahead.

A: Without the key number, there is no way for Master Lock to know which key will open your lock. There is no such thing as a Master key that will open all Master Lock products.

A: It may be possible to order products that can be opened by an existing Master Lock key. Take your existing key and lock to a hardware store (Ace, True Value, Do it Best, etc.), locksmith or other outlet that sells Master Lock products. Ask them to order the product with the same key number that is on your key. Please call ahead, as not every retailer will provide this service.

A:

If you did not record the key number, which was stamped on the original keys that came with your lock, it is not possible to obtain replacement keys. Contact your local hardware store/locksmith for removal. If you know the key number, a hardware store/locksmith can duplicate most keys.

A:

Occasionally, a store will stop offering this service due to lack of demand or time constraints. In this case, we suggest calling a locksmith who is used to handling this type of request. To save time, always call ahead to ensure that your particular store provides these types of services.

A: It is not always possible to get a replacement key for every model of lock. If your hardware store can not get one for you, please check with a local locksmith. If they are also unable to get a replacement, you may have to purchase a new lock.

A:

These locks are registered to a particular business or school and the keys are reserved for their use only.

Yes, it is possible to purchase up to 12 additional keys if you are the registered end user (i.e. a school or institution). Send us a fax on your official letterhead requesting the keys you need. Be sure to include the exact key numbers and any information that will help us find your user registration. The cost is $8.44 per key plus a $5.00 flat fee for shipping, regardless of the number of keys being ordered. Fax your request to 1-800-308-9245, or email to orders@mlock.com to the attention of Customer Service/Registered Keys.

A remittance request will accompany your keys. Payment can be made by check or money order (at this time, credit card payments are not accepted).