More Information on Master Lock Products FAQs

Q: How can I obtain an Anti-Theft steering wheel lock guarantee form?

A:

To download the Anti-Theft guarantee form in PDF format, click on the link that applies to your product below.

Q: How can I obtain digital images of your products for my web site, catalog, or advertising flyer?

A:

Master Lock is proud to offer a faster and more efficient way of obtaining needed product images for catalogs, web sites, and presentations. These images can be downloaded instantly from our digital image library at Masterlockimages.com.

Q: How can I obtain a Laser Engraving Order Form for your ProSeries® Aluminum, Solid Brass, Weather Tough or Shrouded padlocks?

A:

View form for the ProSeries® Aluminum & Solid Brass Padlocks Laser Engraving Form and view form for the Pro Series® WeatherTough/Shrouded Padlocks Laser Engraving Form.

Q: How can I obtain a Laser Engraving Order Form for your model S31, S33, 406, 410, 411 and S6835-6835 Safety Padlocks?

Q: How can I find instructions on rekeying a padlock and what is included in your rekeying kits?

A:

Q: How do I install my mounting bracket for my u-bar or cable?

A:

View instructions on how to use the Universal Mounting Bracket for U-locks and cable locks.

View instructions on how for using the Mounting Bracket for U-locks.

Q: Who do I contact regarding a link exchange opportunity for one of your websites?

A:

Please forward a detailed note to our E-Commerce Team.

Q: I have an idea for consideration. Who do I contact at Master Lock to submit my idea?

A:

I have an Idea for Consideration.

Master Lock is an innovative company that actively works to develop products and creative ideas pertaining to its products, technologies, marketing materials and other aspects of its business. IT IS MASTER LOCK’S POLICY THAT YOU DO NOT SUBMIT IDEAS, SUGGESTIONS, PROPOSALS OR MATERIALS IN ANY FORM (VERBAL, EMAIL, LETTER, ETC) UNTIL YOU HAVE READ MASTER LOCK’S POLICY FOR UNSOLICITED IDEAS AND EXECUTED THE SUBMISSION AGREEMENT.

This policy is not intended to act as a barrier to receiving and responding to feedback from our valued customers. The sole purpose of this policy is to avoid potential misunderstandings or disputes when the Company’s products, services, marketing or other projects might seem similar to any Submissions made to the Company.

Terms Governing Submissions

If you wish to submit your idea, suggestion, proposal or materials to the Company, the following terms shall apply to your Submission, regardless of what your communication states. You agree that:

  1. The Company will consider the Submissions to be non-confidential and non-proprietary.
  2. The Company may use, copy, redistribute and disclose the Submissions for any purpose in any manner, without compensation to you or any other person or party.
  3. The Company shall have no obligations concerning the Submissions, including no obligation to review the Submissions, return any materials, or acknowledge receipt of the Submissions.
  4. You agree to Master Lock’s Unsolicited Idea Policy and execute the accompanying agreement.

If you do not agree to these terms, please do not send any Submission to Master Lock.

 

Q: What is pepper spray?

A:

Pepper spray is an organic inflammatory agent that produces an incapacitating effect without relying on pain inducement. It causes temporary blindness, tearing of the eyes, coughing, gagging, and possible vomiting. In addition, pepper spray also cause shortness of breath, confusion and disorientation. These effects last approximately 10 to 15 minutes providing the victim enough time to get away and get help!

Q: Is it legal to carry pepper spray?

A:

It is legal to carry pepper spray in all 50 states. There are specific state laws and regulations regarding the purchase, possession, and use of pepper spray. Please check with your local law enforcement for current regulations.

Q: How do you use pepper spray?

A:

American Defender’s upright design enables you to directly fire the unit. Point the nozzle at the attacker’s face and press the actuator button. A heavy burst of powerful protection will spray from the range of 8-12 feet. Effects are immediate and include: temporary blindness, tearing of the eyes, coughing, gagging, possible vomiting, shortness of breath, confusion and disorientation. These effects last approximately 10 to 15 minutes providing the victim enough time to get away and get help!

Q: How do I send a resume or apply for a job opening at Master Lock?

A:

View the Career Opportunities section of our web site.

Q: How do I use the battery jump slot on my dialSpeed electronic combination lock?

A:

View instructions on how to use the battery jump slot on your 1500eDBX dialSpeed electronic combination lock.

Q: How do I retrieve my Backup Master Code?

A:

View instructions on how to retrieve your Backup Master Code for the 1500eDBX dialSpeed electronic combination lock.

Q: How do I install my door bar?

A:

View instructions on how to install 265DCCSEN door bar.

Q: How do I change the battery on my dialSpeed electronic combination lock?

A:

View instructions on how to change the battery on your 1500eDBX dialSpeed electronic combination lock.

Q: How do I add, change or delete a code on my dialSpeed electronic combination lock?

A:

View instructions on how to add, change or delete a code on your 1500eDBX dialSpeed electronic combination lock.

Q: How can I contact Master Lock with my question?

A:

Send your question to Master Lock. You can expect a reply within 2 business days.

Q: How do I download videos from masterlock.com and save them for my own use?

A:

Under the video that you would like to download, right click on the “Download Video” link and choose “Save Link As”. From there, you can save the video to your computer.

For further instructions, view our “How to Download Master Lock Videos” guide.

Q: Does Master Lock sell plastic covers for their padlocks?

A:

No, however you may be able to buy them online. Try using a search engine to locate a retailer.

FAQs by Category

Have questions? We’re here to help.

Fill out our contact form and a Master Lock representative will get back to you shortly.