Product Issues & Replacements FAQ
Q: My locks freeze in the winter. What can I do?
Lubricate your locks with Master Lock recommended lock lubricant 2300D and 2311. Master Lock’s lock lubricant 2300D and 2311 is specially formulated to not only prevent your locks from corroding, but the formula also prevents moisture from condensing inside the lock, which greatly reduces the likelihood your lock will freeze due to cold weather. View proper care and service of Master Lock Products.
Q: My key no longer turns, what can I do?
Lubricate your locks with Master Lock recommended lock lubricant 2300D and 2311. View proper care and service of Master Lock Products.
Q: The password no longer opens the combination lock, I remember my password so it appears the lock is broken. What can I do?
Q: How can I fix a Master Lock padlock that only opens occasionally or is difficult to open?
Watch our lock maintenance video or view our Care & Service guide. If your lock still does not function properly, it may be defective. Refer to our Warranty Information to find out how to obtain a replacement lock.
Q: How can I fix a resettable combination lock that sticks from time to time?
Lubricate your locks with Master Lock recommended lock lubricant 2300D and 2311. Master Lock’s lock lubricant 2300D and 2311 is specially formulated to not only prevent your locks from corroding, but the formula also prevents moisture from condensing inside the lock, which greatly reduces the likelihood your lock will freeze due to cold weather. View proper care and service of Master Lock Products.
Q: "My lock was difficult to open, and it had to be cut off. Will Master Lock replace my lock?
Q: How long does it take to receive a replacement lock once my warranty claim has been accepted?
Q: Will Master Lock reimburse me for my locksmith charges?
FAQs by Category
- Biometric Locks
- Bluetooth Lock Boxes for Business
- Bluetooth Lock Boxes for Personal Use
- Bluetooth Padlocks for Business
- Bluetooth Padlocks for Personal Use
- How to Find or Buy Master Lock Products
- Lost Combinations
- Lost Keys & Key Replacement
- Master Lock Door Hardware & Door Locks
- More Information on Master Lock Products
- Product Issues & Replacements
- Safes for Home & Business
- School & Locker Locks
- Security Tips
- "Set-Your-Own" Combination Locks Instructions
- Warranty Information
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